Effective date: October 01, 2018
1.3 We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
2. What is personal information?
2.1 “Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Metrozone, is capable of identifying the person concerned.
2.2 “Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Metrozone for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
3. Types of personal information collected by Metrozone:
3.1 A User may have limited access to the Website and utilize some of the Services provided by Metrozone without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Metrozone may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):
3.3 Metrozone may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
3.4 Internet use: Metrozone may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Metrozone and its service providers/ Network Parteners for the technical administration of the Website, research and development, and for User administration.
3.5 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Metrozone hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
3.6 Metrozone does not knowingly collect Personal Information from children.
4. Purposes for which your information may be used by Metrozone:
4.1 Metrozone will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Metrozone collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
5. Disclosure and transfer of your Personal Information:
5.2 Metrozone makes all User Information accessible to its employees and data processors only on a need-to-know basis. All Metrozone employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
5.3 Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. m may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Metrozone 's business.
6. Retention of the information
6.2 Part of the functionality of the Website is assisting the Members to avail healthcare services Sellers to maintain and organize such information to effect sale and purchase of products. Metrozone may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.
6.3 Metrozone will also ensure that User Information is not kept for a period longer than 6 months is required for the purposes for which it is collected or as required under any applicable law.
7. Links to third-party advertisements:
7.1 The links to third-party advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with Metrozone unless expressly specified on the Website.
8. Security Practices and Procedures:
8.1 Metrozone adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
8.2 Metrozone takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
8.3 You hereby acknowledge that Metrozone is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
9. Users’ rights in relation to their personal information collected by Metrozone:
9.5 In case the User does not provide his/ her information or consent for usage of Personal Information or subsequently withdraws his/ her consent for usage of the Personal Information so collected, Metrozone reserves the right to discontinue the services for which the said information was sought.
11. Complaints and Grievance Redressal:
11.1 Metrozone addresses discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, Metrozone has designated Dr. Yogesh Bhargava as the grievance officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by: